Container shipping SaaS — logistics platform

Challenge

Container forwarders were using 5–6 different port terminal portals, each with its own login and data format. End clients received container status updates (departure, unloading, customs, pickup) by email with delays, which generated hundreds of calls per day to customer service.

Solution

We built a SaaS platform that synchronizes container statuses from key terminals (Gdynia, Gdańsk, Hamburg, Rotterdam) into a single view via API integrations and scrapers. End clients get their own panel with order history and push notifications on status changes. Paperwork (BL, CMR, invoices) is generated automatically from templates.

Business impact

• Customer service call volume dropped by ~60%
• One view instead of logging into 5 different terminal portals
• Automatic client notifications on container status changes
• Reduced order handling time from 40 to 12 minutes

Scope of work

Tech stack