The useful answers are on the floor, not in the tool stack
We sit with the people who handle mail, offers, documents, CRM updates and weekly reports. They know where time disappears. A list of licences the company already bought does not show that.
Examples beat slogans. A real mail thread, a spreadsheet export, a ticket, a PDF package - that is enough to say "this process has clear rules and data" or "this process is still a mess, do not wrap a model around it".